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Each manual contains the necessary information to set up standards of procedure for consistency in your venue based on the individual department.
JOB KNOWLEDGE INFORMATION
• Job Descriptions
• Job Responsibilities
• Sequence of Service
• Suggestive Selling techniques
• Pre-shift preparation
• Take-out procdures
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Cash handling
• Guest Service – turning new Guests into regular Guests
• Running food/beverages
• Telephone techniques
• Sidework standards
TESTS
• Difficult Guest Scenarios for problem solving
• Quizzes
• Certification checklist
• Standards of performance shop evaluation
VENUE INFORMATION
• Bowling History
• Bowling Overview
• Selecting a bowling ball
• Selecting bowing shoes and hygiene standards
• Arcade Game terminology
Each manual comes with answer keys to all the questions in the quizzes.
Each manual is designed with illustrations, pictures and diagrams to assist the reader in a visual understanding of the words they are reading.
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