"The presentation by Jill Mather was a valuable learning experience, which will help proprietors build their businesses. The presentation on contemporary operations made one pause and think "I knew that, I think that can work for me!" Though an owner of centers since 1971, I remain a student and believe Jill's is a voice I will be listening to often; one who will take us beyond tomorrow."
John LaSpina Proprietor and former BPAA President
"Jill Mather is an outstanding resource on customer service and all aspects of training. She is an informative and entertaining speaker whose experience and credibility is unquestioned. BPAA is adding Jill to the BPAA Management Faculty."
John Berglund Former BPAA Executive Director
"The comments from all of those who attended indicated that the way in which you facilitated the conference was highly professional, motivational, inspirational and loads of fun. The 'Generational Differences in the Workplace' workshop hit right on point and provided us with a new perspective for more effective communication and enhanced guest service.
I believe that facilitation is an extremely important component of any successful conference, and to that end wish to thank you for your commitment, flexibility and dedication in helping us realize our goals."
Linda Bryant Vice President of Operations ORG Restaurants / Bari Management
"When we decided to open a 75,000 sq ft upscale family entertainment center, the eight people in our family had a combined 3 months of experience in the restaurant and entertainment industries. The only thing we knew was that we knew nothing about how to develop and execute our idea, and thus needed a partner with the absolute best experience, knowledge, and expertise in the restaurant and entertainment industries. We chose Trifecta. Throughout the construction and development process, and up to this day, it's clear that partnering with them was one of the best things we could have done. A large part of our rousing success is due to Trifecta and their efforts."
Parker Coddington Partner Shenaniganz
"We met Jill at a conference, sponsored by Brunswick, where she spoke about "Premium Guest Service" and knew immediately that she would be our selection to help us with creative hiring, effective training and various consulting services for our first entertainment center Fast Lanes. She was dedicated to the project, creative in her thinking, a good mentor for successful ideas, honest with her feedback and a person we could rely on to keep us on the right track. Notonly a valuable component to the success of our opening, Jill is also, now, a great friend for life!"
Chris & Katie Moore Owners Fast Lane Entertainment Center
"Jill brought a level of professionalism to our training at Great American Packaging. She was a delight to work with, thorough in her adaptation of the training materials to a industry that was completely alien to her, and dedicated to the project. Her partnership-style of consulting gave me tremendous confidence in her ability to assist us with the training part of our human resource issues. She has also become a close friend as a result of the great experience."
Greg Gurweitz Owner Great American Packaging
I would like to express our gratitude of introducing us to
the “Trainer in the Box” Training Manuals that eventually led us to taking the
“Train the Trainer” seminars.Having been in business for the past 25 years and having thought we
truly understood the importance of the human resource in our daily flow, it
wasn’t until you completely defined the process to which we should introduce
new people to our business and get the ultimate productivity we strive for that
has us thanking you.
Your history of being involved in the restaurant and
food/beverage industry including bowling, has us re-looking at how we need to
structure our departments, people and programs in getting the most out of servicing
the guest with the ultimately “wow” experience.This will separate us from others in our competitors and allow
for growth we seek.
Your supplemental information on the Guest Service seminar
with the Intredition Seminar has our people rowing in the same direction and
communication has exploded on getting the job done right.
I can’t believe we didn’t so this earlier and if you wish to
use my name as a true believer for those sitting on the sidelines asking “Why
can’t I find good staff?” the answer is simple, Call Trifecta Management Group
Today!
"We met Jill at a conference, sponsored by Brunswick, where she spoke about "Premium Guest Service" and knew immediately that she would be our selection to help us with creative hiring, effective training and various consulting services for our first entertainment center 
"Jill brought a level of professionalism to our training at Great American Packaging. She was a delight to work with, thorough in her adaptation of the training materials to a industry that was completely alien to her, and dedicated to the project. Her partnership-style of consulting gave me tremendous confidence in her ability to assist us with the training part of our human resource issues. She has also become a close friend as a result of the great experience."
