Click on the icon to the left to view a sample of the REDEMPTION HOST manual contents.
The GAMES & ATTRACTIONS / REDEMPTION HOST Manual is complete with:
JOB SPECIFIC INFORMATIONJob Descriptions
Job Responsibilities
Sequence of Service
Suggestive Selling techniques
Pre-shift preparation
Loading Tickets
Selecting Plush for Guests
Moving the Line
Guest Service – turning new Guests into regular Guests Universal seating procedures
Game Maintenance
Telephone techniques
Sidework standards
TESTS
Difficult Guest Scenarios for problem solving
Quizzes
Certification checklist
Standards of performance shop evaluation
VENUE INFORMATION (if applicable)
Bowling History
Bowling Techniques
Selecting a Ball
Selecting Shoes
Arcade History
Arcade Terminology
Each manual comes with answer keys to all the questions in the quizzes.
Each manual is designed with illustrations, pictures and diagrams to assist the reader in a visual understanding of the words they are reading.
The basic version of these manuals gives guidelines for performance that is expected in hospitality venues. Trifecta Learning Solutions™ does offer the ability to customize the manuals to
be more specific to your venue procedures.
Contact us if you want to get a quote on customizing your manuals.
