Click on the icon to the left in order to view a sample of the PORTER manual contents.
Each manual contains the necessary information to set
up standards of procedure for consistency in your venue based on the
individual department.
The PORTER Manual is complete with:
JOB SPECIFIC INFORMATIONJob Descriptions
Job Responsibilities
Sequence of Service
Suggestive Selling techniques
Pre-shift preparation
Table set-up, cleanliness and maintenance
Guest Service – turning new Guests into regular Guests
Universal seating procedures
Walking patterns
Carrying Trays and Plates
Running food/beverages
Lane Maintenance
Restroom Cleanliness
Outside Maintenance
Facility Maintenance
Radio Techniques
Sidework standards
...and more...
TESTS
Difficult Guest Scenarios for problem solving
Quizzes
Certification checklist
Standards of performance shop evaluation
VENUE INFORMATION (if applicable for entertainment centers)
Bowling History
Bowling Techniques
Selecting a Ball
Selecting Shoes
Arcade History
Arcade Terminology
Each manual comes with answer keys to all the questions in the quizzes.
Each manual is designed with illustrations, pictures and diagrams to assist the reader in a visual understanding of the words they are reading.
The basic version of these manuals gives guidelines for performance that is expected in hospitality venues. Trifecta Learning Solutions™ does offer the ability to customize the manuals to
be more specific to your venue procedures.
Contact us if you want to get a quote on customizing your manuals.
