Click on the SMILE icon to view a sample of the GUEST SERVICE program contents.
Programs that educate and test important concerns in the venue
"I'LL BE BACK" GUEST SERVICE:
How to Turn New Guests into Regular Guests
Every team member who is employed in a venue that has contact with Guests should be trained on I’LL BE BACK GUEST SERVICE.
Most Guest service providers are fairly good at recognizing regular Guests and making them feel welcome, however they usually do not spend nearly as much time trying to build rapport with a new Guest to convert them into regular Guests. With the fierce competition for business and Guests, it is important to spend equal time keeping our regulars and well as creating new regulars.
Building rapport with a “stranger” can be awkward – even when the stranger is someone who has come into our business and we are the “service representative” assigned to take care of their every need. Creating a service mindset when greeting these new potential regulars will help you appear natural, sincere and caring in your Guest service.
The I’LL BE BACK GUEST SERVICE program is complete with the following:
1. What Guests Really Want from Service
2. Guest versus Customer
3. Techniques for turning New Guests into Regular Guests
4. Having a Serving Mindset
5. Guest Service Test
These DVD programs are
designed to complement the training manuals and materials provided from Trifecta
Learning Solutions™. The
method itself is important, but needs to be supported with materials that make
the system as effective as it can be.
Trifecta Learning Solutions™ does
offer services to facilitate and train your team members and management team on
the DVD contents. They can also
train the management team how to effectively facilitate the program(s) for
future team members.
Contact us if you want to get a
quote on facilitation and training services.
