Programs that educate and test important concerns in the venue "I'LL BE BACK" GUEST SERVICE How to Turn New Guests into Regular Guests
Every team member who is employed in a venue that has contact with Guests should be trained on I’LL BE BACK GUEST SERVICE.
Most Guest service people are fairly good at recognizing regular Guests and making them feel welcome, however they usually do not spend nearly as much time trying to build rapport with a new Guest to convert them into regular Guests. With the fierce competition for business and Guests, it is important to spend equal time keeping our regulars and well as creating new regulars.
Building rapport with a “stranger” can be awkward – even when the stranger is someone who has come into our business and we are the “service representative” assigned to take care of their every need. Creating a service mindset when greeting these new potential regulars will help you appear natural, sincere and caring in your Guest service.
The I’LL BE BACK GUEST SERVICE program is complete with the following:
1. What Guests Really Want from Service
2. Guest versus Customer
3. Techniques for turning New Guests into Regular Guests
4. Having a Serving Mindset
5. Guest Service Test
Programs that educate and test important concerns in the venue SERVING FOOD SAFELY:
Purchasing, Receiving & Storage 
Proper Personal Hygiene
Preparing, Cooking & Serving Food Safety
Cleaning & Sanitation
Every team member who is employed in a venue that serves food should be trained on SERVING FOOD SAFELY.
The SERVING FOOD SAFELY program is complete with the following modules:
1. Purchasing, Receiving & Storage
- Proper freezer, refrigerator and dry storage procedures
- When to toss product
- Understand how to use FIFO procedures
- Understanding the danger zone temperatures
2. Proper Personal Hygiene
- Role of personal hygiene in preventing contamination and food borne illness
- Hygiene practices to follow before reporting to work and while at work
- Physical conditions that require team members to stay away from workplace
- Steps for proper handwashing and when to use gloves
3. Preparing, Cooking & Serving
- Knife safety
- How to avoid slips, trips and falls
- Proper lifting procedures
- How to avoid burns
- How to accomplish cleaning tasks while eliminating the risk of injury
4. Food Safety
- Causes of food borne illnesses and how to identify symptoms
- Proper food handling procedures
- Differences between bacteria, parasites and viruses
- Identify cross-contamination and how to prevent it
5. Cleaning & Sanitation
- Proper cleaning & sanitizing procedures
- Proper restroom cleaning procedures
- Proper hand washing procedures
- Proper manual dishwashing procedures
