Click on the DVD icon to view a sample of the ALCOHOL AWARENESS program contents.
Programs that educate and test important concerns in the venue
ALCOHOL AWARENESS:
Alcohol and the Law
Serving Responsibly
Alcohol Effects
Handling
Difficult Guests
Every team member (except perhaps the kitchen team member) who is employed in a venue that serves alcoholic beverages should be trained on ALCOHOL AWARENESS.
The ALCOHOL AWARENESS program is complete with the following modules:
1. Alcohol and the Law
- How to identify criminal liability, criminal violations and civil liability as it relates to the sale and service of alcohol
- The role of the liquor authority
- Authority violations and their consequences
- The role in restricting alcohol service
2. Serving Responsibly
- Acceptable forms of identification and characteristics of a valid ID
- How to verify that an ID is genuine
- When to check IDs
- Proper procedure for checking IDs
- Proper way to deal with a fake ID
3. Alcohol Effects
- Alcohol’s path through the body
- Factors that affect a Guest’s blood alcohol content
- How to count drinks accurately
- Physical and behavioral signs of intoxication
- Methods for preventing Guests from becoming intoxicated
4. Handling Difficult Guests
- Procedures for stopping alcohol service to a Guest
- Procedures for handling intoxicated Guests who arrive to the venue or attempt to leave the premises
- Handling designated drivers
- Handling potentially violent situations
- Incidents that require documentation
These DVD PROGRAMS are designed to complement the training manuals and materials provided from Trifecta Learning Solutions™. The method itself is important, but needs to be supported with materials that make the system as effective as it can be.
Trifecta Learning Solutions™ does offer services to facilitate and train your team members and management team on the DVD contents. They can also train the management team how to effectively facilitate the program(s) for future team members.
Contact us if you want to get a quote on facilitation and training services.
