Welcome to Trifecta Learning Solutions™
Does your business look like this?
- Inconsistent performance and results
- Management spending too much time "putting out fires" or "running in circles"
Let Trifecta Learning Solutions™ help you realize your vision of how your business should operate.
The company that masters learning as a core competency will be able to establish a competitive advantage in the marketplace based upon superior execution of the product and the guest experience.
For more information on how to get started contact us.
Trifecta Learning Solutions™ TRAINING IN A BOX system includes the following:
Guidebook to TRAINING IN A BOX Program
Train the Trainer program (DVD) Department Training Manuals (Select 8)
Department Schedules of Training
Tests, Training Scenarios and Certifications
Answer Keys to all Tests
Evaluation of Performance forms
Available Additions:
Alcohol Awareness program (DVD)
Serving Food Safely program (DVD)
"I'll be back" Guest Service program (DVD)
There is substantial savings when purchasing these in this bundle.
Your materials can be customized with your logo.
Trifecta Learning Solutions™ can also customize your materials with the specifics of your operational standards. Just contact us.
See complete details for TRAINING IN A BOX
TURNING NEW GUESTS INTO REGULAR GUESTS
Most Guest service people are fairly good at recognizing regular Guests and making them feel welcome, however they usually do not spend nearly as much time trying to build rapport with new Guests to convert them into regular Guests. With the fierce competition for business and Guests, it is important to spend equal time keeping our regulars as well as creating new regulars.
Building rapport with a "stranger" can be awkward - even when the stranger is someone who has come into our business and we are the "service representative" assigned to take care of their every need. Creating a service mindset when greeting these new potential regulars will help you appear natural, sincere and caring in your Guest service.
Here are some mindsets to consider:
1. Treat each Guest as if they are your Best Friend at each moment of contact
When you see your best friend you:
...Act as if you are so happy to see them
...Ask questions about how they are doing and show interest in them and their lives
...Notice anything that looks "cool" that they are wearing and make comments about it
...read more of this article.
